Introduction

Sendez Deliveries (“Sendez,” “we,” “our,” or “us”) is committed to safeguarding the privacy of users (“you” or “your”) of our mobile applications: “Sendez” (for customers requesting dispatch riders) and “SuperSend Pilot” (for riders accepting and delivering orders). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Nigeria Data Protection Regulation (NDPR).

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, contact details (such as phone number and email address), delivery addresses, payment information, National Identification Number (NIN), and other relevant identification details

• Delivery Information: Information related to your deliveries, such as pickup and delivery locations, delivery preferences, order history, and any biometric data (e.g., fingerprints) used for delivery verification.

• Contact List Access: With your explicit consent, we may access your contact list to enable the SOS functionality, ensuring prompt assistance in emergencies. This information is used solely during an SOS event and is not shared with third parties.

2. How We Use Your Information

Your information is utilized for the following purposes:

• Service Provision: To process delivery orders, coordinate with delivery partners, and ensure the successful delivery of packages.

• Communication: To inform you about your orders, provide delivery updates, and respond to customer support inquiries.

• Service Improvement: To analyze usage patterns, enhance our services, and personalize your experience.

• Legal Compliance: To adhere to tax regulations and other legal obligations.

• Security: To verify your identity and prevent fraudulent activities.

3. Sharing Your Information

We may share your information with:

• Delivery Partners: To facilitate the delivery of your packages.

• Payment Processors: To handle your payments securely.

• Service Providers: To assist in providing our services, such as data analytics and customer support.

• Legal Authorities: When required to comply with legal obligations or to protect our rights.

We ensure that appropriate safeguards are in place when sharing your information with third parties.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data.

• Access controls to restrict unauthorized access.

• Regular security audits and vulnerability assessments.

• Employee training on data protection practices.

5. Your Rights

You have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request the deletion of your personal information.

• Restrict the processing of your personal information.

• Object to the processing of your personal information.

• Data portability.

To exercise these rights, please contact us at support@sendezapp.com

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and collect information about your usage of our applications. You can manage your cookie preferences through your device settings.

9. Data Transfers

We may transfer your personal information to countries outside Nigeria. In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with the NDPR.

10. Complaints and Dispute Resolution

If you have any complaints about our privacy practices, please contact us at support@sendezapp.com. You also have the right to lodge a complaint with the National Data Protection Commission (NDPC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If a revision is material, we may or my not provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@sendezapp.com.

By using the Sendez and SuperSend Pilot applications, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.