1. Information We Collect

We may collect the following information from you:

• Collecting Contact list of user
• User Consent: A pop-up will ask for your explicit permission to access your contacts.
• Data Collection: We collect your contact list solely to enable the SOS functionality, and ensure prompt assistance in emergencies.
  Data Usage: The contact information will be used only during an SOS event and not shared with third parties.
  Data Security: We employ robust security measures to protect your contact list from unauthorized access or misuse.
• Personal Information: Name, contact information (phone number, email address), delivery address, payment information, National Identification Number (NIN), and other relevant identification details.
• Device Information: Information about the device you use to access our services (e.g., device type, operating system, IP address).
• Delivery Information: Details about your deliveries, including pickup and delivery locations, delivery preferences, order history, and any biometric data (e.g., fingerprints) used for delivery verification.

2.. How We Use Your Information

We use your information for the following purposes:

• Providing our services: To process your delivery orders, coordinate with delivery partners, and deliver your packages.
• Communication: To contact you regarding your orders, delivery updates, and customer support inquiries.
• Improving our services: To analyze usage patterns, enhance our services, and personalize your experience.
• Compliance: To comply with tax regulations and other legal obligations.
• Security: To verify your identity and prevent fraud.

3. Sharing Your Information

We may share your information with:

• Delivery Partners: To facilitate the delivery of your packages.
• Payment Processors: To process your payments.
• Service Providers: To assist us in providing our services (e.g., data analytics, customer support).
• Legal Authorities: To comply with legal obligations or to protect our rights.

We ensure that appropriate safeguards are in place when sharing your information with third parties.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• 1. Encryption of sensitive data
• 2. Access controls to restrict access to personal information
• 3. Regular security audits and vulnerability assessments
• 4. Employee training on data protection

5. Your Rights

You have the right to:

• 1. Access your personal information
• 2. Correct inaccurate or incomplete information
• 3. Request the deletion of your personal information
• 4. Restrict the processing of your personal information
• 5. Object to the processing of your personal information
• 6. Data portability

To exercise these rights, please contact us at support@sendezapp.com

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal information from children.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and collect information about your website usage. You can manage your cookie preferences through your browser settings.

9. Data Transfers

We may transfer your personal information to countries outside Nigeria. We will ensure that appropriate safeguards are in place to protect your data in accordance with the NDPR.

10. Complaints and Dispute Resolution

If you have any complaints about our privacy practices, please contact us at support@sendezapp.com You also have the right to lodge a complaint with the National Data Protection Commission (NDPC).

11. Changes to the Terms of Service
We reserve the right, at our sole discretion, to modify or replace these Policy at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

12. Contact Us
If you have any questions about these Policy, please contact us at support@sendezapp.com By using the Sendez Service, you acknowledge that you have read, understood, and agree to be bound by these Privacy Policy